Refund Policy

Seekers pay roomXplore nothing

There is no fee to search, shortlist or enquire on roomXplore. We charge no brokerage, no commission, no contact-unlock fee and no subscription to people looking for a room. Because we take no money from seekers, there is nothing for us to refund.

If anyone asks you to pay roomXplore in order to view a listing or reach an owner, that request is fraudulent. Please report it to us immediately.

Money you pay a property owner

Any token amount, security deposit, advance rent or monthly rent is paid directly to the property owner. roomXplore does not collect, hold or process those payments, and cannot refund them.

Refunds of deposits and advances are governed by the agreement between you and the owner. Settle the notice period, deduction rules and refund timeline in writing before you pay anything.

• Get the deposit amount and refund timeline in writing before paying.
• Ask which deductions are permitted and on what basis.
• Keep a receipt or written acknowledgement for every payment you make.
• Confirm the notice period required to trigger a refund.

If an owner will not refund you

We cannot force a refund, but we do act on the information. Tell us the property name, city and what happened. Repeated or verified complaints affect a property's standing on roomXplore and can lead to its removal from the platform.

Property owners: roomXplore plans

Listing a property on roomXplore's Free plan costs nothing. Owners can choose to buy a paid roomXplore plan (Starter, Growth or Premium) for added visibility and features. Plans are paid in advance for a monthly or yearly term through our payment partner, Razorpay.

• No auto-renewal: a plan is never charged again on its own. It ends at the end of the paid term unless you choose to pay for another one.
• Upgrading during a term: the unused value of your current term is credited towards the new plan. Any credit left over stays on your account towards your next payment; it is not paid out in cash.
• Downgrading or moving to Free: takes effect at the end of your current paid term. Your plan and its features stay active until then, and the remaining days of the term are not refunded.

When a plan payment is refunded

• Duplicate payment: you were charged more than once for the same plan or term. The duplicate is refunded in full.
• Payment taken but plan not activated: the money left your account but the plan did not start. Refunded in full, unless we activate the plan for you instead and you agree.
• Billing error on our side: you were charged the wrong amount. The difference is refunded.
• A fault on our side that we cannot fix and that stops the plan's features working in a material way: a refund for the affected part of the term.
• We stop offering paid plans during a term you have paid for: the unused part of the term is refunded.
• Any other case where the law requires a refund.

What is not refunded

• The part of a term that has already been used.
• A change of mind, or a plan that was bought and not used, once the plan is active.
• Boosts or placement included in a plan, once used.
• A plan on a listing that we removed, or an account we suspended, for breaking the Listing & Paid Services Terms.

How to ask for a refund

Write to info@buildsinfinity.com from your registered email with the payment reference, ideally within 7 days of the payment. We acknowledge within 24 hours and give you a decision within 15 days. An approved refund is paid to the original payment method, and usually reaches you within 5–7 working days, depending on your bank.

If a payment failed but money left your account, it is reversed automatically within the timelines set by the Reserve Bank of India; you do not need to ask for it.

TrackMyPG, the property-management software, is a separate subscription. Its billing and refunds are covered by the TrackMyPG terms and refund policy.

Contact

Anything about payments, refunds or a suspicious fee request can be sent to info@buildsinfinity.com or called in on +91 7970370554.